Refund Policy

At koovi, we strive to ensure your utmost satisfaction with every purchase made through our platform. We understand that sometimes situations arise where you may need to return a product or seek a refund. To facilitate this process and ensure clarity and fairness for all parties involved, we have outlined our Refunds and Returns Policy below:

Eligibility for Returns

We accept returns for eligible products within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Certain products may be exempt from being returned due to hygiene reasons or other applicable regulations.

Initiating a Return

               To initiate a return, please follow these steps:

• Log in to your koovi account.
• Navigate to the “My Orders” section.
• Select the order containing the item you wish to return.
• Follow the prompts to initiate the return process, providing necessary details and reasons for the return.
• Refunds

Upon receipt and inspection of the returned item, we will notify you of the status of your refund. If your return is approved, the refund will be processed to the original method of payment used for the purchase. Please note that shipping fees and any applicable taxes or duties are non-refundable.

Return Shipping

Unless the return is due to an error on our part or a defective product, you will be responsible for covering the shipping costs for returning the item. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item.

Exchange

If you wish to exchange an item for a different size, color, or variant, please initiate a return following the process outlined above and place a new order for the desired item separately.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, whether through a replacement, refund, or alternative solution.

Vendor-Specific Policies

Please note that certain vendors on our platform may have their own specific return and refund policies. We encourage you to review the policies of each vendor before making a purchase.

Contact Us

If you have any questions or concerns regarding our Refunds and Returns Policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with us is positive and hassle-free.

koovi reserves the right to update or modify this policy at any time without prior notice. By using our platform and making purchases, you agree to abide by the terms outlined in this Refunds and Returns Policy.